Support

Frequently asked questions

Everything about practicing, credits and privacy — in plain English.

Situations & practice

How does a practice session work?: Describe the situation — or send a voice note of what you're planning to say — and get a diagnosis, a stronger script, and a typed roleplay to practice against.
What can I attach — voice, video, text?: Voice notes, short videos, or plain text. Type it out or talk it through, whichever is easier.
What happens if a generation fails?: You're not charged. The credits reserved for a failed action are released back automatically.
Is this a substitute for therapy or legal advice?: No — SayIt helps you find the words and practice saying them. For legal, medical, or safety situations, please talk to a qualified professional.

Pricing & credits

Is it free to start?: Yes — you get 20 free credits when you sign up, no card needed. Practice your first conversations before you ever buy a pack.
Is there a subscription?: No. You buy credits once and spend them only when you practice a conversation.
What are credits?: Credits are what each action costs. You can see the cost on every button and track every deduction in your ledger.
Can I get a refund?: Yes. Unused credits from a purchase can be refunded to the card you paid with if you ask within 14 days of buying them. The Refunds & Cancellations policy has the details.

Privacy

Is what I say private?: What you share is used only to return your practice results and is never sold. Delete a conversation or your account and its content and recordings are deleted with it.
Which cards can I use?: Visa and Mastercard, charged in euros or US dollars, whichever you choose. Your card details go to our payment processor and are not stored by us; your bank may ask you to confirm with 3-D Secure.

Still have questions?

We're happy to help — drop us a message and we'll reply by email.